Answers to common questions about our cleaning services, policies, and what to expect from Swiffy House Cleaning in Toronto.

Do I need to sign a contract for cleaning services?

No contracts are required. At Swiffy House Cleaning, we believe in flexibility and trust. You can book our services as needed without any long-term commitment or obligations.

What areas do you serve in Toronto and the GTA?

We proudly serve all neighborhoods across Toronto, including downtown, midtown, the west end, east end, and surrounding suburbs. We also provide cleaning services in Greater Toronto Area locations such as Oakville, Mississauga, Vaughan, and Richmond Hill. Depending on the distance, additional fees may apply to ensure timely and quality service.

Are you insured?

Yes. Swiffy House Cleaning is fully insured with liability insurance.

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

Do you furnish the cleaning supplies?

Yes. We provide all cleaning supplies including Vacuum, mop, broom, etc.

What happens if you can't access my home on the day of cleaning?

If we are unable to gain access to your home at the scheduled time, and no prior arrangements have been made, the full cost of the cleaning will be charged. This is to cover our team’s time and travel commitment.

What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you’re not happy with any part of the cleaning, contact us within 24 hours, and we will promptly address the issue.

What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100.00. Average cost for initial cleanings start at $175.00. Average cost for one time thorough cleanings start at $200.00. Please note that larger homes will be at a higher rate. Cleaning service rates.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I reschedule my cleaning appointment?

Yes, you can reschedule your cleaning as long as it’s done by 6:00 PM the day before your scheduled service. Rescheduling after this time will result in a 50% cancellation fee to cover reserved time and resources.

Do I need to be home during the cleaning?

Not at all. Many clients provide us with access instructions, allowing us to clean while you’re away. If you prefer to be home, that works too.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How do you maintain quality and reliability?

Our team consists of professionally trained, background-checked cleaners who follow strict quality standards. We also supervise our teams closely to ensure consistent results.

How do I pay for my cleaning service?

We place a hold on your authorized payment method on the day of service to secure your booking. The full payment is processed after the cleaning is successfully completed.

How much does house cleaning cost in Toronto?

Prices depend on your home size and the specific services you need. We provide competitive and affordable rates and offer free, no-obligation estimates to help you plan.

Are pets okay to have at home during the cleaning?

Yes, we’re happy to work in homes with pets. Our team is comfortable around animals, as long as they are not aggressive and do not interfere with the cleaning process. If your pet is anxious around strangers or loud equipment, we recommend securing them in a separate area for their comfort and safety.